Home insurance FAQ

Explore our detailed list of frequently asked questions about home insurance. Find answers to your questions and gain a deeper understanding of your home insurance cover.

  • What is an excess?

    An excess is the first part of a claim that you will have to pay.

    For example, if you have an excess of €100 and make a claim worth €1,000, we will pay €900 of the claim settlement amount and you'll be asked to pay the €100 excess amount.

    Your excess amount is noted on your policy schedule.

    Car and Home Insurance customers can view their policy schedule in their MyAXA account.

    To register for MyAXA you'll need your policy number, date of birth and email address.

  • What is a multiproduct discount?

    We offer a discount on your car insurance if you, or anyone living at your address has a car, home or van AXA direct policy.

    We offer a discount on your home insurance if you have an existing van or car policy with AXA directly.

    Please note: All discounts are subject to the minimum premium.

  • Why do I need home insurance?

    Although home insurance is not required by law for home owners, many mortgage providers will require you to have Buildings Insurance before you'll get a mortgage. This is to make sure your that building is fully protected which helps protect their investment.

    For most people, their home is their most valuable asset, which is why you should have it protected.

    Without home insurance, in the event of any incident you may be left to pay out of pocket, which often can be quite a financial burden. Our Home Insurance cover helps protect you, your home and all your belongings from the unexpected giving you the peace of mind that we are always here to help.

  • I've just bought a new policy, can I cancel it?

    If you've just bought a policy with us, you can cancel your policy within the first 14 days and we'll give you a full refund, provided that no claims have been made during this period.

    You’ll find more information around policy cancellations in your policy booklet.

  • How do I get a Home Insurance quote?

    Get a Home Insurance online to get 15% discount. You can choose the cover to best suit your needs.

    If you need to get in touch, call us on 0818 7 365 24 or drop into your local branch.

    You can now call us from 8am to 8pm (Monday - Friday) or from 9am to 4pm on Saturdays.