Van insurance - Documents

• How can I provide my driver number?

  It's easy to provide your driver number. Simply use our driver number form to enter your driver number along with any other driver who is named on your policy.

  You’ll will need to have your policy number and registration number to hand.

  Why do I need to provide my driver number?

  There is an important change in the road traffic legislation starting 31 March 2025, that will require you to provide your insurance company with the driver number for everyone on your policy.

  To make things easier when it comes to your renewal, we’re asking all our car and van customers to provide their driver numbers ahead of time.

  Where is my driver number on my licence?

  You can find your driver number in field 4d on the front of your driving licence, like in the image below.

  Driver number on licence

  

  What if I have an EU licence?

  All EU licences are slightly different, but your driver number is usually located in field 4d or 5 of your licence.

  EU Driving Licence A

  

  EU Driving Licence B

  

  What do I do if my licence is lost, stolen, or damaged?

  By law, you must hold a valid driving licence or learner permit in order to drive and you must carry it with you when you are driving. The National Driver Licence Service (NDLS) manages licence applications and renewals. You can apply for your replacement driving licence online. Visit the NDLS website to find out how.

  Don’t leave it to the last minute as the process can take some time. In the short-term, you can call the NDLS to request your driver number on 0818 700 800. You will need to confirm your identity by providing your name, date of birth and PPSN. However, you must replace your licence and carry it with you when you drive. It is important to act now, so you are not left without insurance cover when the new law comes into effect.

• Why does my no claims discount show my policy as live?

  If your no claims discount is showing as 'Live', this means your policy was active when it was issued. If you've since cancelled your policy you can request a new one through the document request form.

  If you'd prefer you can call us on 0818 7 365 24, or drop into your local branch and we'll be happy to help.

• Can I get my proof of no claims discount sent by email?

  Unfortunately not. Your proof of no claims discount is included in your renewal pack. We can also send you a copy by post by completing the document request form.

  Alternatively, you can call us on 0818 7 365 24 or drop into your local branch and the team will be happy to help.

• Where do I send my documents for my Van Insurance?

  You can upload your documentsfor your Van Insurance online. All you need is your policy number and images of your outstanding documents.

  You can also:

  • Send them by email to axadocuments@axa.ie

  • Drop them into your local branch

  • Send them by post to

    AXA Insurance dac,
    Wolfe Tone House,
    Wolfe Tone Street,
    Dublin 1,
    D01 HP90

• I've sent in my documents for my Van Insurance, when will i hear back?

  We usually process documentation within 2 days of receiving them. If it's been more than 5 days and your documents haven't arrived in the post, please get in touch with one of the team on 0818 7 365 24.

• If I buy a Van policy online when will I receive my documents?

  If you buy your Van Insurance policy online your documents will be available to download straight away.

  If there are any outstanding items, such as, proof of no claims discount, or driving licence we'll send out your annual certificate once we've received them.

  If you have any queries regarding your documentation, give us a call on 0818 7 365 24 or drop into your local branch.

• I haven't received my certificate of insurance and disc for my Van Insurance?

  Once we've received any outstanding documents, such as; your proof of no claims discount or driving licence, we'll send your certificate and disc by post.

  If you don't have any outstanding documentation and still haven't received your cert and disc, you can get a copy posted to by completing the document request form.

  For further help or assistance call us on 0818 7 365 24 or drop into your local branch where one of the team will be happy to help.

• Where should I send documents relating to my claim?

  The easiest way to send us your documents is to take a photo of each, unless the original document is requested, and upload them through your MyAXA account.

  To register for MyAXA you'll need your policy number, email address and date of birth.

  Alternatively, you can send them as attachments by email to claims@axa.ie. Please include your claim number in the subject line of the email followed by "i" (e.g. 123456789i).

  Post your documents to:

  Claims Department,
  AXA Insurance dac,
  Wolfe Tone House,
  Wolfe Tone Street,
  Dublin 1
  D01 HP90

• How can I get a letter of named driving experience?

  You can request a copy of your named driving experience by completing the document request form.

  You will need the following:

  • Policy number
  • Full name of the policy holder
  • Email address associated with the account

  The named driving experience letter will be sent by post to the policy holders address.

  Alternatively you can give us a call on 0818 7 365 24 or drop into your local branch and one of the team will be happy to help.