Home insurance - Documents

• Where can I find my Home Insurance documents?

  You can view and download all documentation relating to your home insurance in your MyAXA Account.

  You can also request your documents through our document request form.

• Where should I send documents relating to my claim?

  The easiest way to send us your documents is to take a photo of each, unless the original document is requested, and upload them through your MyAXA account.

  To register for MyAXA you'll need your policy number, email address and date of birth.

  Alternatively, you can send them as attachments by email to claims@axa.ie. Please include your claim number in the subject line of the email followed by "i" (e.g. 123456789i).

  Post your documents to:

  Claims Department,
  AXA Insurance dac,
  Wolfe Tone House,
  Wolfe Tone Street,
  Dublin 1
  D01 HP90

• If I buy Car or Home Insurance online, when will i get my documents?

  Your policy documents will be available once the initial payment is made and you can download them through your MyAXA account. If you haven't got an account you can easily register for MyAXA.

  You can also download your documents through express self-service, all you need is your policy number, email address and date of birth.

  Please note: You will also receive your documents in the post within 5 working days.

• What happens when I choose digital documents?

  When you choose digital documents, you’ll get some of your documents, including your renewal documents by email. We’ll send them to the email address associated with your policy at least 20 days before your renewal is due.

  This means you will no longer get a printed copy delivered in the mail. If you haven’t received your renewal documents, you should check your junk inbox.

  Why should I choose digital documents?

  Choosing digital documentation means you’ll have access to your documents in your inbox, and don’t have the worry of misplacing them or waiting on the post.

  My documents are password protected, how do I open it?

  For your security, your documents are password protected. The password is the policy holders date of birth which should be entered as DDMMYYYY.

  Where can I get my other policy documents?

  All your policy documents, including your insurance cert and disc are available in your MyAXA account. You can also request your documents through this document request form. Alternatively, call us on 0818 7 365 24 or drop into your local branch.

  Note: your documents will be available in MyAXA after you renew.

  See: I haven’t received my renewal notice, what should I do?

  See: Where can I find my renewal date?