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Customer care - Contact us

  • In case of emergency can I contact AXA?

    In case of an emergency, such as a burst pipe in your home or a road traffic incident, our dedicated team are here to help. Simply call our 24-hour helpline on 0818 7 365 24.

  • What are your opening hours?

    Our contact centre is open from 8:45am - 6pm Monday to Friday, and from 9am - 4pm on Saturday.

    Visit our Contact Us page For a full list of services with opening hours.

  • How do I complain if I'm unhappy with the service provided?

    For information on what to do if you have a complaint, visit our complaints page.

  • How can I contact you from abroad?

    If you wish to contact us from abroad, please call 00353 1 858 3200.