Who do I contact to make a complaint?
AXA Insurance
There may be times when you feel you don’t get the service you expect from us. Here’s our complaints process to help you.
- For a complaint about your policy or claim, please contact your local AXA branch or ring us on 0818 7 365 24
Customer Care
If we cannot sort out your complaint, you can contact our Customer Care Department.
Contact details are for Republic of Ireland customers only. Contact details for Northern Ireland customers can be found here.
- Send us an email: Click here
- By phone: 0818 505 505
- By post: AXA Insurance, Customer Care Department, Freepost, Dublin 1
Contact details for AXA UK customers can be found here.
Please quote a reference when contacting us i.e. policy number, claim number or complaint reference number.
Financial Services Ombudsman
If you are unhappy with the way we have dealt with your complaint, you may be able to refer to the Financial Services and Pensions Ombudsman.
- Financial Services and Pensions Ombudsman,
- Lincoln House,
- Lincoln Place,
- Dublin 2,
- D02 VH29
- Phone: 01 567 7000
- Email: info@fspo.ie
- Website: https://www.fspo.ie/
European Commission's Dispute Resolution
If you have taken a product out online with AXA and are unhappy with the product or service you have received, you can also use the European Commission's Online Dispute Resolution platform to make a complaint.
The purpose of this platform is to identify a suitable Alternative Dispute Resolution provider and we expect that this will be the Financial Services Ombudsman's Bureau.
Please be aware that the Financial Services Ombudsman will only be able to consider your complaint after AXA have had the opportunity to consider and resolve this.
Our promise to you
- We’ll reply to your complaint within five days.
- We’ll investigate your complaint.
- We’ll keep you informed of progress.
- We’ll do everything possible to sort out your complaint.
- We’ll use feedback from you to improve our service.