AXA Help Centre

Most popular questions

• How can I provide my driver number?

  It's easy to provide your driver number. Simply use our driver number form to enter your driver number along with any other driver who is named on your policy.

  You’ll will need to have your policy number and registration number to hand.

  Why do I need to provide my driver number?

  There is an important change in the road traffic legislation starting 31 March 2025, that will require you to provide your insurance company with the driver number for everyone on your policy.

  To make things easier when it comes to your renewal, we’re asking all our car and van customers to provide their driver numbers ahead of time.

  Where is my driver number on my licence?

  You can find your driver number in field 4d on the front of your driving licence, like in the image below.

  Driver number on licence

  

  What if I have an EU licence?

  All EU licences are slightly different, but your driver number is usually located in field 4d or 5 of your licence.

  EU Driving Licence A

  

  EU Driving Licence B

  

  What do I do if my licence is lost, stolen, or damaged?

  By law, you must hold a valid driving licence or learner permit in order to drive and you must carry it with you when you are driving. The National Driver Licence Service (NDLS) manages licence applications and renewals. You can apply for your replacement driving licence online. Visit the NDLS website to find out how.

  Don’t leave it to the last minute as the process can take some time. In the short-term, you can call the NDLS to request your driver number on 0818 700 800. You will need to confirm your identity by providing your name, date of birth and PPSN. However, you must replace your licence and carry it with you when you drive. It is important to act now, so you are not left without insurance cover when the new law comes into effect.

• What is MyAXA?

  MyAXA is an online self-service platform that allows you to do most things for your Car and Home Insurance without having to call us.

  With MyAXA you can:

  • view and download your policy documents
  • make a payment
  • change your car
  • add a driver
  • update your personal details
  • upload your policy documents
  • report and track your claim
  • renew your policy

  Login to your MyAXA account.

  To register for MyAXA, you’ll need your policy number, email address and date of birth.

  Make sure you’re using the email address associated with your policy when registering.

• What is car and key rescue?

  Car Rescue

  Car rescue will cover you when your car breaks down. We will arrange roadside assistance, towing and help you to complete the journey if the repairs cannot be completed on the same day. You can contact our 24-hour car rescue line on 0818 7 365 24 or 00353 1 858 3200 from the UK.

  Car rescue is an optional extra and an additional charge will apply if you want to buy this cover. Terms and conditions apply.

  Key Rescue

  Key rescue provides up to €1,500.00 (inc. VAT) towards lock and key replacement (including reprogramming of alarms and immobilisers) and costs of transportation in the event of lost or stolen keys or keys broken in any lock of your car. We will also cover up to €40.00 (inc. VAT) per day for up to 3 days for car hire if you are stranded more than 30 kilometres away from home or alternatively we will cover reasonable public transport or taxi fares for you and up to 4 passengers.

  Key rescue is an optional extra and an additional charge will apply if you want to buy this cover. Terms and conditions apply.

  Your Schedule will show if you have this cover. You can view this document through your MyAXA account. To register for MyAXA, please visit here.

• In case of emergency can I contact AXA?

  In case of an emergency, such as a burst pipe in your home or a road traffic incident, our dedicated team are here to help. Simply call our 24-hour helpline on 0818 7 365 24.

• How can I check if my monthly payment has been taken out of my bank account?

  All monthly payments are taken from your bank account on the first working day of the month.

  If for some reason your payment wasn't successful, please read "I missed a monthly payment, what should I do?"

• How do I make a payment on my policy?

  You can make a payment on your policy by completing our online payment form. Simply select from the list the type of payment you'd like to make. All you need is your policy number and your email address.

  We'll send your receipt by email so you'll have the peace of mind the payment has gone through.

  Alternatively, you can give us a call on 0818 7 365 24 to make a payment or you can drop into your local branch.